Shipping & Return Policy

Shipping Policy 

Shipping Methods and Rates 

We offer free USPS Ground shipping on US orders $200+ before tax* and $10 flat-rate USPS Ground shipping on all other US orders.  

Our orders are shipped via USPS services from Madison, Wisconsin. Make sure your shipping address is able to receive USPS mail, otherwise your package may be returned to us at your expense. 

Double-check your shipping address before placing your order and in your order confirmation. If an address correction is needed, please email us immediately with a full name, a USPS-friendly address, and your order number. Please note that changes are not guaranteed based on timing of your request. Any additional shipping costs due to an incorrect address are the customer’s responsibility. 
 

Order processing 

Please allow up to 3 business days to process your order. You'll receive an email with tracking information when your order has shipped. 

Estimated shipping rates and delivery 

Shipping charges and transit times for orders will be calculated and displayed at checkout. Please note that delivery times are estimates and do not guarantee delivery by a specific date. 

Delivery Issues 

For delivery issues please check your tracking information or contact the carrier directly.  

Please note that if an incorrect address is provided at checkout, we are unable to re-ship an order. Any additional shipping fees are the customer’s responsibility.  

International Shipping 

We do not currently ship internationally. 

Return Policy 

We want you to love your order. We do accept returns within 15 days of purchase for a full refund, excluding return shipping costs. Items must be unopened, unused, and in original packaging to qualify for a return. You'll receive a full product refund upon inspection, minus a $10 return label charge. 

All sale items are final sale. For sanitary reasons, we can not accept returns of undergarments, nipple shields, or other intimate products. We will not accept returns of digital products and eBooks.  

Need to start a return? Please email us with your order number at info@ettercare.com and we'll contact you with the next steps.